HOW LONG IS THE WARRANTY PERIOD?
HOW LONG IS THE WARRANTY PERIOD?
CaddyTrek’s warranty obligations are limited to the terms set forth below: CaddyTrek as defined below warrants this CaddyTrek branded product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchased by the original end-user purchaser (“Warranty Period”).
The limited warranty is effective for one year following the date of purchase. CaddyTrek warranties the product against manufacture design and defect.
The manufacturer is not responsible for damage or part failure due to normal wear-and-tear or misuse of the product.
WHAT DOES THE WARRANTY COVER?
The following is covered under the terms of the limited warranty:
⦁ YEAR 1: motors, electronics, battery, and mechanical parts
WHAT WILL CADDYTREK DO TO CORRECT PROBLEMS?
If a defect arises and a valid claim is received within the Warranty Period, at its option, CaddyTrek will either
⦁ Send parts for replacement at no charge; or
⦁ Repair the defect at no charge, using new or refurbished replacement parts in cases where service work is required and performed by CaddyTrek.
CaddyTrek may request that you replace defective parts with new or refurbished user-installable parts that CaddyTrek provides in fulfillment of its warranty obligation.
A replacement product or part, including a user installable part that has been installed in accordance with instructions provided by CaddyTrek, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage to the customer.
When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes CaddyTrek’ property. Parts provided by CaddyTrek in fulfillment of its warranty obligation must be used in products for which warranty service is claimed.
WHAT MUST YOU DO TO KEEP YOUR WARRANTY IN EFFECT?
Customers are encouraged to visit www.CaddyTrek.com to register their product for warranty. Customers should follow a regular maintenance program to keep their unit in top performance. Refer to maintenance and care documents provided by CaddyTrek.
⦁ Customers should follow recommended use guidelines when using the product. Using the product in areas or in a manner not defined as normal operating standards for the product can void any future warranty claims.
⦁ Maintain sufficient charging on the battery at all times. Charge battery using supplied charger for product.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to products manufactured by or for CaddyTrek that can be identified by the “FTR” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-FTR products or any software, even if packaged or sold with CaddyTrek.
Manufacturers, suppliers or publishers, other than CaddyTrek, may provide their own warranties to the end user purchaser, but CaddyTrek, in so far as permitted by law, provides their products “as is”. Software distributed by CaddyTrek with or without the CaddyTrek’ brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.
CaddyTrek does not warrant that the operation of the product will be uninterrupted or error-free. CaddyTrek is not responsible for damage arising from failure to follow instructions relating to the product’s use.
This warranty does not apply: (a) to damage caused by use with non-CaddyTrek products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by CaddyTrek; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of CaddyTrek or an CaddyTrek Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of CaddyTrek; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any CaddyTrek serial number has been removed or defaced.
Service areas. Customers that move there unit outside of defined service areas will be responsible for any shipping charges and related fees to and from their present location. For example, if a customer takes their unit outside of the U.S. and needs service, the customer will need to ship the unit to CaddyTrek for service and pay for the return shipping to their new location. CaddyTrek is not responsible for any shipping, taxes or duties levied as a result of shipping to or from a location outside of defined service areas.
Transfer of property. When a unit is resold, the remaining time on the warranty is transferred to the buyer. Warranties are not extended due to resale. The buyer assumes full rights regarding the warranty as defined in this document.
Canada customers. The terms and conditions for Canadian customers who purchased directly through CaddyTrek, CaddyTrek are the same as described here-in with the following exceptions:
⦁ Customer is responsible for the shipping cost to send product to CaddyTrek for warranty purposes only.
⦁ CaddyTrek is responsible for the shipping costs to return product back to customer located in one (1) of the seven (7) Canadian provinces for warranty purposes only.
Extended warranties. CaddyTrek does not provide extended warranties for this product.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, CADDYTREK SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF CADDYTREK CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY CADDYTREK IN ITS SOLE DISCRETION. NO CADDYTREK’ RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION TO THIS WARRANTY.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, CADDYTREK IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY
BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH FTR PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS.
CADDYTREK’ WARRANTY OBLIGATION
CaddyTrek will facilitate shipping to and from its service center within the U.S. contiguous states.
Service requests from Alaska, Hawaii and Canada remain eligible for service, but customer will need to facilitate shipping unit to and from CaddyTrek at their expense.
PLEASE NOTE: When sending in CaddyTrek for warranty work, the product must be returned in its original shipping box along with its original packaging material. Failure to comply with this policy may result in additional shipping costs that will solely be at the customer’s expense.
For service work or parts not covered under warranty, CaddyTrek will provide a detailed quote for repair and service of unit prior to doing any service work. In instances where required service work may exceed original estimate, CaddyTrek will contact customer and provide updated quote.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the CaddyTrek representatives or, if applicable, an CaddyTrek Authorized Service Provider using the information provided in the documentation. An CaddyTrek’ representative or CaddyTrek’ Authorized Service Provider will help determine whether your product requires service and, if it does, will inform you how CaddyTrek will provide it. CaddyTrek or its CaddyTrek Authorized Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law.
CaddyTrek may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.
( CT-7007-POL | Rev. 1.02)
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Privacy Policy
Electric Golf Cart Canada Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Electricgolfcartcanada.ca (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers *No Access to numbers*), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
INCLUDE OPT-OUT LINKS : COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@Electricgolfcartcanada.ca or by mail using the details provided below:
5589 Royalmount Ave, Mount Royal, QC, H4P 2L1, Canada